Canada / USA Wide: 1-855-275-8735
Greater Toronto Area : 416-855-0888
Canada / USA Wide: 1-855-275-8735
Greater Toronto Area : 416-855-0888
Our team prioritizes your location remaining safe, operational, and open for business at all times!
Real Facility Plus employees. Real-time dispatch. 24 hours a day, 365 days a year.
Facility Plus can act as an extension of your facilities team, answering service requests, assessing urgency, dispatching the appropriate resource from your service network or ours, communicating with your locations and stakeholders, and actively managing each request through completion.
No outsourced call centre. No voicemail after hours.
When a facility issue occurs after hours, taking a message is often not enough. Facility Plus is open and physically staffed 24/7, 365 days a year. Calls are answered by trained Facility Plus employees who understand facility maintenance and know how to find a solution.
Need support only when your internal facilities team goes home? We can help. Need us to manage the entire function 24/7? We can do that too!
Your staff isn’t required to know whether they need a plumber, electrician, locksmith, HVAC technician, glazier,
restoration contractor, or handyman. That’s our job!
Leaking pipe? Broken door? No heat? Electrical issue?
Damaged glass? Store security concern?
Our expert team is ready 24/7 to assess the request
and coordinate the appropriate resource.
Facility Plus employees are always available.
Your calls are not being sent to a generic third-party answering service.
Access to a coast-to-coast service network when you need it.
We’ve been proudly operating since 1987.
Built for retailers, healthcare organizations, commercial portfolios, and other multi-location businesses.
From the first call through final completion.
We understand that every facilities program operates differently. We’re flexible to cater our program to your specific needs. Our dispatch services can be customized around your protocols, locations, operating hours, vendors, escalation contacts, service levels, and approval procedures.
| SERVICE MODEL | HOW IT WORKS |
| SERVICE MODEL | HOW IT WORKS |
| Your Vendors. Our 24/7 Team. | Facility Plus can serve as your centralized service desk, dispatching only your approved vendors. You maintain your vendor relationships while our team provides the around-the-clock staffing, coordination, and follow-up. |
| Facility Plus Managed Network | Facility Plus receives the request and dispatches the appropriate provider from our network of 2,000+ Preferred Partners across North America. We manage the request from intake through completion. |
| Hybrid Dispatch | Already have vendors you know and trust? Great! We can dispatch your approved vendors while using Facility Plus Preferred Partners for additional trades, geographic coverage, emergencies, or backup support. |
Our team is supported by our proprietary Facility Plus Control Centre (FPCC), helping us track service requests, communications, vendors, ETAs, documentation, and outstanding actions in real time.
Client programs can also include tailored reporting, custom dashboards, KPI tracking, and integration workflows with existing CMMS platforms.
We are always open and fully staffed 24/7 for North America-wide service.
Working at Heights Certified and Lift Ticket Certified Technicians
Expert IICRC Certified Carpet and Furniture Cleaning Technicians!
Expert IICRC Certified Hard Floor Cleaning & Repair Technicians
Working at Heights and Lift-Ticket Certified Technicians
“Many thanks to Facility Plus for great support and quick response. It is reassuring that we have your support in emergencies!”
“We received great customer service with your carpet cleaning – no disruption to our business! You have been a great help in meeting all our facility needs!”
Excellent service quality and delivery. On time and very professional. I would definitely use Facility Plus again!
When there is a disaster at a site, your company is the first I go to, primarily due to the level of service and professionalism.
Thank you for the fast, professional service!
Perfect! Great work!
We are able to provide great support to all of our sites across Canada, thanks to professional services with fast delivery from Facility Plus!
Thank you Facility Plus, the floor looks great! For sure we will reach out to you in the future!
We have utilized Facility Plus on countless occasions. The customer service, quality of work and follow up is unparalleled. We couldn’t be happier!
We are extremely pleased with Facility Plus and the services provided. Look forward to working with you more in the future!
We are able to provide great support to all of our sites across Canada thanks to professional services with fast delivery from Facility Plus!
