Canada / USA Wide: 1-855-275-8735
Greater Toronto Area : 416-855-0888
Canada / USA Wide: 1-855-275-8735
Greater Toronto Area : 416-855-0888
Last Updated: July 31, 2026
About Facility Plus and FPCC
The A. & J. Power Group Inc. o/a Facility Plus (“Facility Plus”, “we”, “us”, or “our”) operates this website and the Facility Plus Control Centre (“FPCC”), including centralized telephone, SMS/MMS, and related communication tools used to support our facility services operations.
FPCC is used to communicate with Preferred Partners, technicians, subcontractors, service providers, clients, employees, and other registered users regarding work orders, dispatch, scheduling, site check-in and check-out, job completion, service updates, account authentication, photos, reporting, and related operational matters.
FPCC SMS/MMS Terms and Conditions
The Facility Plus FPCC messaging program provides recurring operational and account-related SMS/MMS messages concerning work orders, dispatch, scheduling, site attendance, job completion, service updates, account authentication, and related facility service activities. FPCC messages are informational and operational and are not used for third-party marketing.
Message frequency varies depending on work-order and account activity. Message and data rates may apply. To stop receiving FPCC SMS/MMS messages, reply STOP. For assistance, reply HELP, email [email protected], or call 1-855-275-8735. Opting out will not prevent you from doing business with Facility Plus, although you may no longer receive real-time work-order and service updates by text and may need to communicate with us through telephone, email, or another available channel.
Wireless carriers are not responsible for delayed or undelivered messages. FPCC messages should not be relied upon as the sole method of communication in an emergency.he laws of Ontario and the applicable laws of Canada.
How Users Consent to SMS/MMS Messages
Facility Plus obtains SMS/MMS consent through its Preferred Partner, technician, employee, customer, or other user onboarding and registration processes. After providing a mobile number, the user may actively select a separate and optional SMS/MMS consent checkbox. The checkbox is not selected by default and consent to receive SMS/MMS messages is not a condition of purchasing services, registering with Facility Plus, becoming a Preferred Partner, or otherwise doing business with Facility Plus.
The consent disclosure identifies Facility Plus as the sender and explains the types of messages the user will receive, that message frequency varies, that message and data rates may apply, and that the user may reply STOP to opt out or HELP for assistance. Facility Plus maintains records of consent and opt-out requests in accordance with its legal and operational requirements.
A sample Facility Plus onboarding form showing the optional SMS/MMS consent process can be viewed below:
Privacy Policy
Personal Information We Collect and Use
Facility Plus collects, uses, and retains personal information only as reasonably necessary for legitimate business, service, legal, regulatory, insurance, security, and contractual purposes. Information collected through our website and FPCC may include:
We use this information to manage work orders and service relationships, communicate with users, verify attendance and completion, administer FPCC accounts, authenticate users, maintain business and service records, provide client reporting, protect the security of our systems, and satisfy applicable legal, regulatory, insurance, and contractual obligations.
Service Providers and Disclosure
Facility Plus may use telecommunications providers, software platforms, hosting providers, information-technology providers, professional advisors, insurers, and other trusted service providers to operate our website, FPCC, and related business systems. These parties may access personal information only as reasonably necessary to provide services to Facility Plus or as otherwise permitted or required by law.
Facility Plus does not sell or rent personal information. Mobile numbers, SMS/MMS consent records, and messaging opt-in information will not be sold, rented, transferred, or shared with third parties, affiliates, or lead generators for their marketing or promotional purposes.
Safeguards and Retention
Facility Plus uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under its control. Access is restricted to Facility Plus personnel and service providers who reasonably require the information for authorized business, operational, legal, security, or technical purposes.
Personal information is retained only as long as reasonably necessary to fulfil the purposes described in this policy or to satisfy legal, contractual, insurance, dispute-resolution, and recordkeeping requirements. Information is then securely deleted, destroyed, anonymized, or archived in accordance with Facility Plus’s practices.
Access, Corrections and Privacy Questions
Individuals may request access to, or correction of, their personal information held by Facility Plus, subject to applicable legal and contractual restrictions. Individuals may also withdraw consent to uses of their information that are based on consent, subject to legal, contractual, and reasonable notice requirements.
Privacy questions, access or correction requests, and concerns regarding FPCC communications may be directed to:
Facility Plus
The A. & J. Power Group Inc.
5155 Spectrum Way, Building No. 21
Mississauga, Ontario L4W 5A1
Email: [email protected]
Telephone: 1-855-275-8735
Updates and Governing Law
Facility Plus may update these terms and this Privacy Policy from time to time. The revised version will be posted on this webpage with an updated “Last Updated” date. Material changes affecting SMS/MMS consent or privacy practices will be communicated where required by applicable law.
These terms are governed by the laws of Ontario and the applicable federal laws of Canada.
